FREQUENTLY ASKED QUESTIONS

Here you will find the answers to the most common questions!
Do you still have doubts? Contact our customer service at the bottom of the page 👇🏻

A question ?

FAQs

DELIVERY AND COLLECTION ON SITE

For delivery, we use Colissimo and Chrono Relais. You also have the possibility to collect your order free of charge from our Parisian store.

What are your delivery rates?

In mainland France, delivery by Colissimo costs €6 and €4.50 by Relay Point.

Find out more about delivery rates in France and internationally.

What are the delivery times ?

Once your order is shipped, delivery times are 2 to 5 working days by Colissimo (France) and 3 to 7 working days by Chrono Relais (France).

Learn more about shipping policy.

Do you deliver anywhere in the world?

Yes we deliver all over the world! Shipping charges will apply and will be added at checkout based on your location.

Learn more about international shipping rates.

Is there a Hindbag store?

You can find a large part of our collection of bags and accessories in our new Parisian boutique:

53 rue Notre-Dame de Lorette
75009 PARIS

Metro 12 Saint-Georges
Metro 2 Pigalle
Metro 13 Liège
Metro 7 Le Peletier

Tuesday to Friday: 11 a.m. to 3 p.m. and 3:30 p.m. to 7:30 p.m.
Saturday: 11 a.m.-7:30 p.m.

Can I order online and collect my purchase in store?

Of course ! Simply select local pickup during checkout.
You can collect your order in our store in Paris, 53 rue Notre-Dame de Lorette in the 9th, from Tuesday to Saturday from 11 a.m. to 3 p.m. and from 3:30 p.m. to 7:30 p.m.

You will receive a confirmation email when your order is ready. Do not hesitate to call us before ordering on 07 45 01 70 80 to check that the product is in stock in store!

Where to find your reseller stores?

You can find our products in our partner points of sale throughout France and internationally.

EXCHANGES AND RETURNS

Are exchanges offered?

Exchanges are free. The costs of sending packages (return and return) will be covered by Hindbag .

Learn more about exchanges.

How to make an exchange?

You have up to 15 days from receipt of the order to make an exchange request via our dedicated page .

How to request a return?

You can request a return via our dedicated page .

My order

What are your order preparation times?

When your order is processed, you will automatically receive a shipping email. If the products ordered are in stock, your order is shipped the same day before 12 p.m. or the next morning (excluding public holidays and weekends).

If you would like to check that your product is in stock and can be shipped as quickly as possible, you can contact us directly by telephone on 07 45 01 70 80 (Monday-Thursday: 9:30 a.m. - 7 p.m. and Friday 9:30 a.m. - 6 p.m.).

Is it possible to cancel my order if I have changed my mind?

We completely understand, we also change our minds sometimes!

If your order has not yet been prepared and shipped, then we can cancel it. However, once the shipment is scheduled, we can no longer modify or cancel it. In this case, you can return it to us for a refund. We advise you to call 07 45 01 70 80 so that your request can be processed as quickly as possible.

Product

Are the bags waterproof?

We have not applied any waterproofing products to our bags and accessories. However, our organic cotton bags are very thick (500g/m2) and most are lined, so it will take a big downpour for the rain to get through.

How do I maintain my bag or accessory?

Find all our maintenance tips on our maintenance page.

Discounts

Do you have sales?

Unlike fast-fashion brands, we cannot afford to have major sales periods with excessive discounts.

We have decided to produce ethically and responsibly by offering you fair prices all year round.

The only reductions implemented by Hindbag are based on end-of-collections or products with small defects.

Discover our end of collections on our Last chance page.

How to get a discount code?

Unlike fast-fashion brands, we cannot give you discount codes continuously all year round. However, whether you have never placed an order or are one of our loyal customers, you can join our ambassador space to carry out our various missions and receive discounts.

POST PURCHASE

How do I obtain an invoice for my order?

You can send your invoice request to hello@hindbag.fr by providing your name and order number. Our after-sales service will respond to you within 48 hours (excluding public holidays and weekends).

Can I sponsor a friend?

You can offer and receive a €10 voucher by sponsoring a friend who is not yet a Hindbag customer. Go to your customer area to sponsor your loved ones.

COMMITMENTS

What are our social commitments?

Discover our main social commitments:

💃 Ethical manufacturing with our Indian partner NGO SSMI which employs women from a disadvantaged neighborhood of Delhi, trains them, provides them with a salary higher than the Indian average, and sends their children to school. Production from the NGO labeled GOTS!

📦 Committed logistics management of orders. For the storage and shipping of our products, we have chosen to call on a logistician who shares our values ​​and puts its social and environmental commitments at the heart of its organization. Our logistician Boost is particularly involved in recruiting young people from priority neighborhoods, with fair and suitable working conditions.

Learn more about our commitments.

What are our environmental commitments?

Discover our main environmental commitments:

🌿 100% of our materials are eco-responsible. We use GOTS-certified organic cotton/jute and GRS-certified recycled wool.

⚡️ Our two main partners (NGO SSMI for production and Boost for logistics) are working on reducing their energy impact. Logistics warehouses have been designed to optimize and reduce energy consumption as much as possible. Our partner NGO, for its part, is equipped with solar panels for consumption in the workshops and the school.

⛴ Since our creation, we have favored transport by boat to plane to reduce our impact as much as possible.

Learn more about our commitments.