At Hindbag, we have designed our bags so that they accompany you on a daily basis throughout your life. However, nothing is perfect or forever... It may happen that certain products have defects after a few months or that they need to be renovated after a few years.
After your purchase, Hindbag remains present with the guarantee of our products against exchange for 1 year and a contribution to the repair of the latter for life!
All our bags and accessories purchased on hindbag.fr or in a Hindbag store are guaranteed for 1 year. Hindbag undertakes for 1 year to send you new any brand product with a quality defect.
What defects are covered for 1 year?
How do I make my warranty request?
For any warranty request, we invite you to send an email to hello@hindbag.fr with:
Our after-sales service will get back to you within 48 hours (excluding weekends and public holidays).
For any purchase made from one of our reseller partners , we invite you to make the request directly to the point of sale.
Beyond 1 year of use of our products, Hindbag undertakes to contribute €10 to the repair of your bag or accessory for any wear and tear presented below.
What wear and tear is covered for life up to €10?
The brand does not cover damage caused by misuse, neglect of products or excessive wear.
How do I request a repair contribution?
We invite you to send an email to hello@hindbag.fr with:
Our after-sales service will get back to you within 48 hours (excluding weekends and public holidays).
